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Common Questions

• Location & Parking

  What are the hotels Eircode / Post Code?

  The Eircode is H91 ET6N.

  What are the hotels Sat Nav co-ordinates?

  Latitude 53.2860258 / Longitude -9.045065900000054

  What’s the best way to get to the hotel from the airport?

  Dublin airport – Galway: There are buses running from 5 am until 12:30 am each day with gobus, citylink and bus Eireann. You can also get a taxi to Heuston station if you wish to take the train from 7:35 am to 7:35 pm.

  Shannon airport – Galway: Bus Eireann runs a bus from 7:10 am until 10 pm every day.

  Knock airport – Galway: Bus Eireann runs a bus from 8:55 am until 8 pm every day.

  The train and bus station are located just a 15-minute walk from us here with a taxi costing between 6 – 9 euro.

  Does a public bus service pass by Maldron Hotel Sandy Road Galway?

  Yes, the 407 bus runs every 30 minutes. If you are coming from the hotel and you are going into town, the 407 bus stop is on the Headford Road beside Terryland Shopping Centre (Dunnes Stores) and it takes you to Eyre Square stop 2. If you are coming from town and you are going to the hotel, the 407 is at stop 2 on Eyre Square you get off at the bus stop on the Headford Road across from Terryland Shopping Centre (Dunnes Stores).

  How far away is the hotel from the City Centre?

  The hotel is located just a 15/20-minute walk to the city centre. There are taxis available at the touch of a button that cost between 6-9 euro and there is also a bus stop located just outside the hotel with all bus times available at reception.

  Do you have underground parking?

  Yes, we have complimentary underground parking available to all our guests.

  Do you have to pay for parking at Maldron Hotel Sandy Road Galway?

  No, Maldron Hotel Sandy Road offers complimentary parking for guests and visitors.

• Hotel Services

  What time is check-in?

  Check-in is 3 pm.

  What time is check-out?

  Check-out is at 12 pm.

  Can I book a babysitter?

  Yes, once you pre-book, we can organise a babysitter.

• Rooms

  Is the hotel a non-smoking hotel?

  Yes, Maldron Hotel Sandy Road is a fully non-smoking hotel.

  Is the hotel wheelchair accessible?

  Yes, the hotel is fully wheelchair accessible. There are lifts from the car park up to reception and all the floors. We also have 13 ground floor rooms. 61 of our rooms have walk-in showers and we also have 8 fully accessible rooms with wet rooms.

  Is the hotel pet-friendly?

  No, the only animals allowed within the hotel are service dogs.

  Does Maldron Hotel Sandy Road Galway provide travel cots?

  Yes, at the time of booking please note it in the comments or give us a call +353 (0)91 513 200 to reserve one.

  Is there anywhere to buy an adapter?

  We have adapters available in our vending machines.

• Booking

  How do I amend my booking?

  If you have booked your reservation directly with us over the phone or through our website, amendments can be made over the phone. Give us a call at +353 (0)91 513 200.

  How do I cancel a booking?

  If you have booked the reservation directly with the hotel over the phone or online, you have up until 2pm the day before your arrival to cancel. Cancel your online reservation or call +353 (0)91 513 200 to speak to our reservations team.

  How can I upgrade my stay?

  Upgrade your stay to an Executive Room for €40 or a Superior King Room for €20 on your check-in or with our reservations team directly.

  What payment options are available at Maldron Hotel Sandy Road Galway?

  We accept all major credit cards including Visa, MasterCard and American Express. We also accept Debit/ Laser cards. Payment can also be made by cash (the receptionist will require photographic proof of identification) and by One For All vouchers and vouchers that have been purchased through our hotel or online.

  Can I claim back on the Stay and Spend Tax Credit Scheme?

  Our hotel is registered for the Stay and Spend Tax Credit Scheme. If you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for details.

• Facilities

  Are there spa facilities onsite?

  No, unfortunately, we no longer have spa facilities on site.

  Is there a gym?

  Yes, we have a well equipped fitness suite which all guests have complimentary access to.

  Does your hotel have a pool?

  No, we do not have a pool on site.

  Is the hotel accessible?

  Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

  Hotel Accessibility