What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Can I claim back on the Stay and Spend Tax Credit Scheme?
Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.
What is the best way to make a reservation?
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +353 (0)91 513 200 or email firstname.lastname@example.org.
What should I do if I haven’t received a booking confirmation?
If you have not received your booking confirmation, try to check your spam/junk folder. If you still haven’t received it, please contact our reservations team on +353 (0)91 513 200 and they will be happy to help.
What payment methods does the hotel accept?
We accept all major credit cards including Visa, MasterCard and American Express. We also accept Debit/Laser cards. Payment can also be made by cash (the receptionist will require photographic proof of identification) and by One For All vouchers and vouchers that have been purchased through our hotel or online. We also accept contactless payment up to €50.
What is the hotel’s credit/debit card policy?
A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly noted on the booking offer).
For all rooms that are being paid for in cash must be accompanied with photographic ID. No rooms will be let unless payment is guaranteed.
What age are children for the purpose of hotel packages?
Under 12’s are considered to be children.
How do I make a group or multiple room booking?
To make a group or multi-room booking, you can book online or contact our reservations team via phone on +353 (0)91 513 200.
Are there any age restrictions when booking a hotel room?
To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent.
Can I show up at the hotel without a booking?
Yes, you can, however, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team if you plan to extend your stay.
How can I upgrade my stay?
You can upgrade your stay to an Executive Room for €40 or a Superior King Room for €20 on your check-in or with our reservations team directly.
How do I amend or cancel my booking?
If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +353 (0)91 513 200 to cancel or amend your booking.
What is the cancellation policy?
If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Sandy Road offers free cancellation up to 24 hours prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
How can I cancel my reservation if I booked via a third-party website?
If you have booked via a third-party, you will need to contact the third party directly to amend or cancel your booking as we cannot do that on your behalf. Please note that they have their own cancellation policies, so please refer to your confirmation email.
What does the “no-show” policy entail?
If a guest makes a reservation and fails to show up and doesn’t cancel the reservation successfully then we will take payment for the first night’s stay from the credit or debit card provided at the time of booking. If your booking is advance purchase, the total amount will be non-refundable and you will incur a 100% penalty charge for the entire duration of your stay.