Check-in is 3pm on the day of arrival. In the case of earlier arrival, we try our best to accommodate our guests where possible. Please note that an earlier check-in is subject to room availability and that additional charges may apply.
Check-out is at 12 noon on the day of departure. In the cases of late departure, we try our best to accommodate our guests where possible. Please note that a late check-out is subject to room availability and available until 2pm at a cost of €20. If you plan to avail of a late check-out, please arrange with our reception team during your stay.
Yes, you can leave your luggage with the reception until your room is ready or you are ready to depart.
Yes, Maldron Hotel Sandy Road is pleased to offer complimentary WiFi in all public areas and bedrooms.
Yes, we offer a laundry service in the hotel at a cost of €15 per laundry bag.
If you have left any items behind following your stay at the hotel, please contact our reception directly via phone on +353 (0)91 513 200 and our team will be happy to organise collection or postage if the item is found.
No, pets are not allowed in the hotel, with the exception of guide and assistance dogs.
Yes, the reception desk is operating 24 hours day.
At Maldron Hotel Sandy Road, we operate a strictly non-smoking policy throughout the entire hotel. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.
Yes, we are proud to be verified as offering very good levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.
Yes, gift vouchers are available to purchase at the hotel reception desk or online. Gift vouchers can be used in all Maldron Hotels, in our sister brand, Clayton Hotels and selected partner hotels, The Gibson Hotel, The Belvedere Hotel and Hotel 7, meaning a choice of over 40 hotels in Ireland and the UK.
Yes, our reception team can assist with printing your boarding pass.
No, we don’t offer currency exchange at the hotel, but we will be happy to direct you to the nearest facility.
Yes, travel adapters can be purchased from the vending machines (subject to availability).
Yes, our Crafty Kids activities are available during all school holidays. Please note that the Kids Club is inactive at the moment due to Covid-19.
Yes, once you pre-book, we can organise a babysitter
Maldron Hotel Sandy Road boasts a total of 165 hotel rooms. Depending on your needs, you can choose between different room types, including double rooms, twin rooms, king and single rooms, executive rooms as well as family rooms and also a number of interconnecting rooms.
Yes, the hotel is fully wheelchair accessible. There are lifts from the car park up to reception and all the floors. We also have 13 ground floor rooms. 61 of our rooms have walk-in showers and we also have 8 fully accessible rooms with wet rooms.
Yes, we have a number of family rooms available. Our family rooms comprise of two double beds accommodating up to two adults and one or two children. Interconnecting rooms or a second family room are also available on request if you should need some more space.
Yes, we provide rollaway beds and baby cots (subject to availability). We would recommend guests request the use of a cot or at the time of making their reservation by using the comments or calling +353 (0)91 513 200 to avoid disappointment.
Yes, air-conditioning is available throughout the hotel and each guest bedroom.
All our rooms have a shower and baths are available in some bedrooms.
Yes, wake-up calls can be pre-arranged with reception.
All our bedrooms come with a hairdryer, in-room safe, tea and coffee facilities, shampoo, shower gels and soap.
Our Grain & Grill restaurant is open 7 days a week serving great quality food at reasonable prices from breakfast right through to lunch and dinner.
Yes, we are renowned for a great selection of breakfast options available each morning. Healthy or indulgent, hot or cold, we have something to suit all tastes and to kickstart your morning. Breakfast is served 7 days a week in our Grain & Grill restaurant, Monday to Friday from 7am to 10am and weekends and bank holidays from 8am to 11am.
If breakfast isn’t included in your rate, you can still purchase breakfast for an additional €14pp.
Lunch is served at our Grain & Grill restaurant daily from 12pm to 2pm and dinner is served daily between 6pm and 9pm.
Midweek – the last call is at 11:30 pm
Friday & Saturday – last call at 12:30 am
Sunday – last call at 11.00 pm
Yes, all of our menus have a full allergy listing. Please inform your waiter if you have any allergies, vegetarian or dietary requirements and our kitchen team will be delighted to assist.
Yes, we offer a separate kid’s menu for our younger diners.
Yes, in-room dining is available daily. You can order from our Click & Go menu, available through our Guest Service Platform. The food can be collected at the collection point in our restaurant at your requested time.
No, a dining reservation is in general not required. However, we advise you to reserve your table to avoid disappointment. To book, please contact our reception team via phone on +353 (0)91 513 200 or email firstname.lastname@example.org.
Yes, we have a well-equipped fitness suite on-site which all guests have complimentary access to. Unfortunately, we no longer have spa facilities on site.
No, we do not have a pool on-site.
The gym open daily from 7am to 10pm.
Yes, guests must be 18 years of age to use our gym facilities.
Yes, we have 6 meeting rooms available at the hotel. Our newly refurbished hotel meeting and function rooms all boast first-class facilities with state-of-the-art AV and sound systems. All of our individual rooms are adaptable for different types of set up, depending on your individual needs, giving you the power to host the perfect event.
Yes, our hotel does facilitate conferences.
Our meeting rooms can accommodate up to 120 people.
All our meeting rooms are equipped with standard presentation facilities(LCD/TV/projector and screen), flipcharts, water, pads, pencils, podium and microphones. In addition, all meeting rooms are wheelchair accessible. Free high-speed WiFi will be provided complimentary in all meeting rooms as well as air conditioning.
Yes, we have a variety of dining options as well as customised menus available for meetings to suit your budget and requirements. For more information, please contact our meetings team via phone on +353 (0)91 513223 or email email@example.com.
Yes, corporate rates are available. Should you wish to inquire about setting up a preferred agreement, feel free to contact our meetings team via phone on +353 (0)91 513223 or email firstname.lastname@example.org.
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +353 (0)91 513 200 or email email@example.com.
If you have not received your booking confirmation, try to check your spam/junk folder. If you still haven’t received it, please contact our reservations team on +353 (0)91 513 200 and they will be happy to help.
We accept all major credit cards including Visa, MasterCard and American Express. We also accept Debit/Laser cards. Payment can also be made by cash (the receptionist will require photographic proof of identification) and by One For All vouchers and vouchers that have been purchased through our hotel or online. We also accept contactless payment up to €50.
A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly noted on the booking offer).
For all rooms that are being paid for in cash must be accompanied with photographic ID. No rooms will be let unless payment is guaranteed.
Under 12’s are considered to be children.
To make a group or multi-room booking, you can book online or contact our reservations team via phone on +353 (0)91 513 200.
To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent.
Yes, you can, however, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment.
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team if you plan to extend your stay.
You can upgrade your stay to an Executive Room for €40 or a Superior King Room for €20 on your check-in or with our reservations team directly.
If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +353 (0)91 513 200 to cancel or amend your booking.
If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Sandy Road offers free cancellation up to 24 hours prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
If you have booked via a third-party, you will need to contact the third party directly to amend or cancel your booking as we cannot do that on your behalf. Please note that they have their own cancellation policies, so please refer to your confirmation email.
If a guest makes a reservation and fails to show up and doesn’t cancel the reservation successfully then we will take payment for the first night’s stay from the credit or debit card provided at the time of booking. If your booking is advance purchase, the total amount will be non-refundable and you will incur a 100% penalty charge for the entire duration of your stay.
Maldron Hotel Sandy Road is ideally located just a 15 to 20-minute walk from Galway City Centre. There are taxis available at the touch of a button that cost between 6 and 9 euro and there is also a bus stop located just outside the hotel with all bus times available at reception.
Dublin airport – Galway: There are buses running from 5 am until 12:30 am each day with gobus, citylink and bus Eireann. You can also get a taxi to Heuston station if you wish to take the train from 7:35 am to 7:35 pm.
Shannon airport – Galway: Bus Eireann runs a bus from 7:10 am until 10 pm every day.
Knock airport – Galway: Bus Eireann runs a bus from 8:55 am until 8 pm every day.
Yes, Galway Shopping Centre in Headford Road is located just a 10-minute walk from our hotel and the Eyre Square Shopping Centre approx. a 20 to 25-minute walk. In general, we’d recommend a visit to the city as there are lots of diverse and high street options available.
The closes bus stop is located only a few minutes from the hotel. The 407 bus runs every 30 minutes. If you are coming from the hotel and you are going into town, the 407 bus stop is on the Headford Road beside Terryland Shopping Centre (Dunnes Stores) and it takes you to Eyre Square stop 2. If you are coming from town and you are going to the hotel, the 407 is at stop 2 on Eyre Square you get off at the bus stop on the Headford Road across from Terryland Shopping Centre (Dunnes Stores).
We are in close proximity to the City Centre, with easy access to Salthill also. We are the perfect base to explore all the City of Tribes has to offer.
Yes, Europa car is located just a 3-minute walk from the hotel.
Yes, we have complimentary underground parking available to all our guests and visitors.
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